Delivery

Flat Charge Postage
For simplicity we currently have a flat postage and packing charge of £4 per order. We send using Royal Mail Tracked services. If your order qualifies as a Large Letter it will be sent Tracked 24 and larger orders will be sent Tracked 48.

Combined Postage Charges
We operate as a platform for our partners to sell their products and all payments are taken directly by themselves so it is not possible to combine shopping carts. We will always refund any additional postage charges if we send orders together to the same address. Please add a note to your order when you make another purchase and we will combine postage if it is received before your initial order has been dispatched. Please note that this may delay your initial order.

Returns Policy

Our Commitment to You
We aim to provide you with quality products and excellent service. If for any reason you are not satisfied with your purchase, our returns policy is designed to make the process as straightforward as possible.

Your Right to Cancel (Consumer Contracts Regulations 2013)
If you are a consumer, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days from the day you receive your goods. To exercise this right:

• Notify us in writing via email at teecell@acsg.org.uk
• Clearly state your intention to cancel and include your order number.

You are responsible for returning the goods in their original condition, and you will need to cover the cost of return postage unless the item is faulty or not as described. Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Please note that we do not accept returns for personalised items or products that have otherwise been specially made to order unless they are faulty.

Returning Faulty or Damaged Items (Consumer Rights Act 2015)
If your item is faulty, damaged, or not as described, you are entitled to:

• A full refund if reported within 30 days of receiving the goods.
• A repair or replacement within a reasonable timeframe if reported after 30 days but within 6 months.

If your product is incorrect or faulty in any way, please email us a photo of your product highlighting the problem before returning it to us and we will advise on further steps.

If we are unable to repair or replace the item, we will issue a refund. Please contact us at teecell@acsg.org.uk to arrange a return. We will cover the cost of postage for faulty or damaged items.

Conditions for Returns
To be eligible for a return:

1. Items must be in their original packaging, unused, and in resaleable condition unless they are faulty or not as described.
2. Proof of purchase is required (e.g., order confirmation or receipt).

How to Return Items

1. Contact us at teecell@acsg.org.uk to initiate the return process.
2. Package the item securely to prevent damage in transit.
3. Use a tracked service to ensure safe delivery, as we are not responsible for items lost in transit.

Please note that we will refund the cost of the returned item(s) only; no refund will be made for postage fees.

If your original order qualified for free postage, but you return an item for a refund and the subsequent total value of your order falls below the free delivery threshold, then an adjustment will be made to your refund to reflect postage charges.

The address for all returns is:

Tee Cell Returns
Unit 2-4 The Glass Door
10 Manor Road
Stoke Newington
London N16 5SA
United Kingdom

Refund Processing
Refunds will be issued to the original payment method. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 14 days.

Contact Us
For any questions or assistance with returns, please contact our customer support team at teecell@acsg.org.uk or call us at (+44) 20 8099 6305.

We are committed to ensuring your satisfaction and resolving any issues promptly.

Note: This returns policy does not affect your statutory rights.